Customer Relationship Management

Know Your Guests.
Grow Your Loyalty.

Centralize guest data, personalize every interaction, and build lasting relationships with BookOne CRM.

One CRM. Fully Synced with Your Hotel Tech.

BookOne CRM works natively with the entire BookOne suite—ensuring every department, from front desk to F&B, operates in perfect sync.

One Code, Multiple Menus

Live Pricing Across Venues

Brand the Experience

Multilingual Experience

Power up your operations with a connected CRM.

Smart Messaging
That Feels Personal.

Send timely, personalized messages at every step of the guest journey with zero manual work.

Pre & In-Stay Engagement

Automate updates—from welcome messages to upsell offers and F&B promotions

Post-Stay Retargeting

Increase conversions with automated requests to leave a review

Custom Triggers & Templates

Set message flows based on check-in dates, booking channels, spend, and so on.

What WhatsApp & Email Mean for Hotels?

In hospitality, every communication is an opportunity to impress. These are valuable tools for hotels to build trust and confidence, enhance upward revenue, and provide outstanding service through timely and personalized communication.

Transformative Results, At a Glance.

25%

Increase in Repeat Bookings

Personalized engagement encourages guests to return.

40%

Higher Email Open Rates

Targeted communications resonate more with guests.

30%

Boost in Loyalty Program Sign-ups

Attractive rewards and seamless integration drive participation.

Know Your Guests.
Grow Your Loyalty.

Personalized Experiences,
Automated Engagement

One CRM. Fully Synced with Your Hotel Tech.