Privacy Policy for BookOne

This Privacy Policy outlines our approach to collecting, processing, storing, using, and disclosing information. Users ("you" or "your") can access services provided by CredenceSoft Private Limited ("BookOne," "we," or "our") via our website, applications, and tools (collectively, the "Services"). This Privacy Policy applies to all interactions with our Services, regardless of the device or platform used. By accessing and using our Services, you consent to the practices described in this policy.

Information We Collect and Store

Information You Provide

When you register for or use BookOne, we may collect personal information, including but not limited to your name, phone number, email address, and postal addresses. Additionally, records of reservations, purchases, and interactions with BookOne may be stored. However, we do not store any payment details such as credit card information.

Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze service performance. Cookies are small data files stored on your device. We use:

  • Session cookies: Enable certain website functionalities and track aggregate usage.
  • Persistent cookies: Store login credentials for easier access.

You can adjust your browser settings to block or notify you about cookies, though this may affect website functionality.

User Interaction Data

We analyze user interactions through behavioral metrics, heatmaps, and session replays to optimize service performance. First- and third-party cookies help us determine product interest, enhance security, and support marketing efforts.

Types of Cookies We Use

  • Strictly Necessary Cookies: Essential for website functionality.
  • Performance Cookies: Collect anonymized data to measure behavior.
  • Functional Cookies: Enable enhanced user experiences.
  • Marketing Cookies: Deliver targeted ads based on Browse activity.
  • Social Media Cookies: Allow sharing and tracking across platforms.
  • Unclassified Cookies: Under assessment for classification.

Log Data

We automatically collect data, including IP addresses, browser type, device info, and metadata when you use our Services.

Third-Party Integrations

Integrators may access user data via APIs solely to enhance BookOne Services functionality.

How We Use Your Information

Personal Information

  • Provide, enhance, and personalize our Services.
  • Improve customer support and communication.
  • Send product announcements and software updates.

You may opt out of communications via the unsubscribe link in emails or account settings.

File Storage

Files are stored securely via AWS. BookOne only accesses encrypted files or aggregated non-identifiable data.

Analytics

We use logging and cookies to analyze service usage and enhance performance, security, and usability.

Information Sharing and Disclosure

User Control

You can manage how your personal information is displayed or modified through your account settings.

Third-Party Service Providers

These providers assist with storage, analytics, and payments, with limited access only as required for operations.

Legal Compliance

We may share data to:

  • Comply with legal obligations.
  • Prevent fraud or enforce security measures.
  • Protect BookOne’s legal interests.

We cannot decrypt user-encrypted data.

Business Transfers

In mergers or acquisitions, user data may be part of the transaction. Users will be notified of major policy changes.

Non-Personal Data

Anonymized or aggregated data may be shared for industry insights or statistics.

User Rights and Data Management

Opting Out

You may opt out of data collection, but some services may be limited as a result.

Updating or Deleting Information

Personal data can be modified or deleted via account settings. Some data is retained for legal purposes.

Data Retention

Data is retained to comply with obligations and may persist temporarily in backups.

Security Measures

We use SSL encryption and other protocols to protect data. For concerns, contact us at:
info@bookonepms.com

Children’s Privacy

Our Services are not intended for children under 13. Any discovered data will be deleted promptly.

Contact Information

For any privacy concerns, contact us at:
info@bookonepms.com

Changes to This Policy

BookOne reserves the right to update this policy. Major changes will be communicated via email or on our website.

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